• Terms & Conditions

Terms & Conditions

Refund/Returns Policy

QWC does not offer refunds on books, magazines or other products purchased from QWC, except where the goods are defective by fault of the publisher, manufacturer or distributor.

In the event that you have purchased an event ticket and Queensland Writers Centre must cancel that event, we will try to reschedule it for a later date. If we cannot reschedule the event, or if you are unable to attend on the amended date, your payment will be refunded in full.

If you cancel a booking for, or are unable to attend, an event such as a workshop, seminar, or masterclass, Queensland Writers Centre will not provide a cash refund. If your cancellation is made at least 5 business days prior to the event, you may use your original payment as credit towards the cost of attending another QWC workshop, seminar, masterclass or event (space permitting). If the alternative event is valued at less than the value of the original booking, no cash will be refunded for the balance. The alternative event you select must take place in the same calendar year as the original booking. If there are no available places in another event, your credit may be used to purchase or extend QWC membership.

If you have paid a deposit to secure a place in a Year of the Writer course (Year of the Novel, Year of the Edit etc) your deposit  will only be refunded in full if you cancel more than six weeks prior to the course start date. Cancellations after this date will not be refunded.

All credit must be allocated within 30 days of issue by making a subsequent booking. Please note: credit cannot be used to purchase books or other products available from the QWC shop.